Privacy policy

Last updated: 21 October 2026

This policy explains how myNest (“we”, “us”) collects, uses and protects information when you use the myNest mobile app and website (the “Service”).

1. Information we collect

• Account details — name, mobile number and password (stored only in hashed form).
• Registration enquiries — name, mobile number, email and society details you submit through our website's registration form, used only to contact you about setting up myNest. If you give an email, we send you a confirmation and, once your society is set up, how to log in.
• Referrals — if you came through a friend's "refer a friend" link or entered their code, we keep that code with your registration, so the myNest team knows who referred you. The link's code is kept in your browser for up to 30 days until you submit a form. Only the myNest team sees who referred whom.
• Society details — society name, wings, flat numbers, owner/tenant information and committee roles.
• Financial records — maintenance bills, payment entries and society expenses recorded in the app. We do not store card or bank account numbers.
• Content you create — notices, complaints, meeting records, documents, visitor entries and attachments.
• Staff records — details of society staff and their salaries, entered by the society.
• Technical data — device type, app version and error logs used to keep the Service working.

2. How we use information

To provide and secure the Service, show your society's records to authorised members, deliver notices, respond to support requests, and improve the app. We do not sell your personal information.

3. Who can see your data

Your society's records are visible only to members of that society, according to their role. We share data with service providers (such as hosting) only as needed to run the Service, or when required by law.

4. Data retention

We keep data while your account or society is active. When an account is deleted, we remove or anonymise personal data within 30 days, except where we must keep records by law.

5. Security

Each society's data is isolated from other societies at the database level, and access within a society is restricted by role. myNest staff cannot view a society's detailed records unless that society's admin grants time-limited support access, which is logged. No system is perfectly secure, but we work to protect your information.

6. Your choices and rights

You can view and update your profile in the app. To request a copy or deletion of your data, call or WhatsApp +91 77200 35299 from your registered mobile number or use our contact form.

7. Children

The Service is intended for adults and is not directed at children under 18.

8. Changes

We may update this policy. We will post the new version here and update the date above.

9. Contact

Questions? Call or WhatsApp +91 77200 35299.