Terms of service
Last updated: 23 October 2026
By creating an account or using myNest (the “Service”), you agree to these terms.
1. Accounts
You must provide accurate information and keep your login details safe. You are responsible for activity under your account.
2. Societies and administrators
The person who registers a society confirms they are authorised to do so. Society administrators are responsible for the accuracy of bills, payments and member records they enter.
3. Acceptable use
Do not misuse the Service, upload unlawful content, attempt to access other societies' data, or interfere with the Service's operation.
4. Free trial and plans
New societies get a free trial. After the trial, continued use may require a paid plan as shown on our pricing page. Fees are billed in advance and are non-refundable unless required by law.
5. Payments between members and society
myNest records maintenance dues and payments. Unless stated otherwise in the app, money is paid directly to the society, and myNest is not a party to those payments.
6. Local service providers
Plumbers, electricians, contractors, doctors and other providers can list on myNest for free. By listing you confirm that the details and documents you give are true and that the mobile number is yours. Nobody is shown to residents until the myNest team has checked your ID and called that number. You may only describe your own business, using the fields provided; do not put phone numbers or links in text, and doctors and advocates may share factual particulars only, as their professional rules require.
Paid options for trades and construction — accepting residents' quote requests (“connects”) and Pro — are priced on our provider pricing, exclusive of GST. A resident's request goes to at most three providers. You can mark a request as invalid within 48 hours and the charge will be refunded to your wallet. Unused wallet balance is refundable on request. Pro does not renew automatically. myNest takes no commission on the work you do; you agree the price with the customer, who pays you directly, and myNest is not a party to that contract.
We may suspend or remove listings that break these terms, receive repeated well-founded complaints, or misuse residents' contact details. Residents' details shared with you through myNest may be used only to respond to that resident's request.
7. Ratings and reviews
Only residents of housing societies on myNest can rate trades and construction providers — one review per flat per provider. Reviews must be honest, based on your own experience, and free of abuse, phone numbers and links. You may post with your name or anonymously; anonymous reviews are not shown with your name or society to anyone, but myNest keeps a record to handle abuse. Providers can reply publicly and report reviews; reviews reported by several people are hidden until our team reviews them. Nobody can pay to remove, add or change a review. Doctors and advocates are not rated.
8. Your data
You own the data you put into myNest. Our use of it is described in the privacy policy.
9. Availability and changes
We aim to keep the Service available but do not guarantee uninterrupted access. We may change or discontinue features with reasonable notice.
10. Limitation of liability
To the extent permitted by law, myNest is not liable for indirect or consequential losses, and our total liability is limited to the fees paid by your society in the previous 12 months.
11. Termination
You may stop using the Service at any time. We may suspend accounts that breach these terms.
12. Governing law
These terms are governed by the laws of India.
13. Contact
Call or WhatsApp +91 77200 35299.